Greetings from Las Vegas.

This is Gary Klugiewicz.

Tony Pinelle and I are teaching a Verbal Defense & Influence Instructor Class at the Las Vegas Metro Police Department.

Here is the class photo.


It has been a great class with a wonderful group of instructors representing a wide range of contact professionals including public safety, corrections, healthcare, transit, social services, education, and private industry.

Doug Lynch came to the class to coordinate a special evening presentation for healthcare professionals that introduced our Interventions for Patients with Challenging Behaviors training program.

We were able to introduce various enhancements to Verbal Defense & Influence that will be rolled out at the upcoming Beyond Conflict Conference that include:

  • How to establish and maintain a strong social contract in both training and your duty assignment
  • How to best provide the Emotionally Safe Performance-Driven Instruction necessary for the creation of the most effective & efficient training environment
  • How to use the Communicate Under Pressure Card to provide training in a wide range of training opportunities that range from roll call segments to online training to full multiple day training programs

Tony Pinelle and I would like to thank the instructors who attended this class for their enthusiasm, professional, and the sharing of their experiences to enhance the training experience.

Gary T. Klugiewicz
Director of Training
Verbal Defense & Influence


Vistelar Group –