October is a very busy month for sports both professional and amateur. And while most of the focus is on the players, the officials calling the games find themselves managing conflict because they are often the target of anger and frustration while doing their job.

Why do they draw so much contempt and what can they do about it? That’s what we talk about today with umpire and Verbal Defense & Influence trainer Pete Jaskulski.

Pete shares how officials can use Verbal Defense & Influence for managing conflict even the fast paced, high stress environment of competitive sports and keep themselves from becoming the focus of the game.


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