This is Gary Klugiewicz. Mike Delvaux and I just completed a Principles of Subject Control (P.O.S.C.®) for Treatment Professionals Instructor Class at the Milwaukee County Sheriff’s Office Training Academy.

In this class, we meshed the verbal conflict management / crisis intervention skills with non-intrusive stabilization tactics along with more intrusive control tactics for the most violent resident that might require stabilization and control. The class was eye-opening for the instructors who attended because they came to realize that this training is necessary for all their treatment staff.

Although it is true that some treatment centers experience little in the way of violent residents acting out, these violent episodes can happen anywhere, any time, and in any facility. Fire Drills are necessary for all emergencies – not just fire emergencies. Who needs more training, a quiet little facility or one who experiences disturbance emergencies on a regular basis?

To assist these treatment professionals, we shared the Disturbance Resolution Model with the class participants. This conflict management model originally developed by Chuck Remsberg, Denny Anderson and myself for the Street Survival seminar series has been adopted nationally by numerous public safety, correctional, healthcare, and treatment facilities.

It is made up of three major components:

  • Approach Consideration
  • Intervention Options
  • Follow Through Considerations

A summary of the Disturbance Resolution Model can be found at this link.

As a part of their instructor certification, all instructors must prepare an elevator speech explaining this concept. Here is Debbie Zwicky’s Disturbance Resolution Model elevator speech.

Responding to disturbance emergencies is a major area of internal conflict for treatment professionals. Doing it right keeps staff members safer on a number of levels including their personal, organizational, legal and emotional well-being.

Few people go into treatment to participate in resident stabilization or to have to defend themselves personally from assault. Never-the-less, depending on the facility, they have to do so more or less often.

Staff members need to be ready. The Verbal Defense & Influence and P.O.S.C.® for Treatment Professionals Instructor Classes give treatment professionals the verbal and physical skills to help to keep everyone safe by reducing conflict, when possible, and managing conflict when words alone fail.

It should be noted that this training addresses many of the conflict management goals of Trauma Informed Care including the creation of an emotionally safe environment, relationship building with staff members, and tactics for self-regulation of residents behavior. Included in this training is the articulation, i.e. ability to justify righteous staff response, training needed to explain one’s actions in this litigious society.

For more information about these programs, please contact Mike Delvaux at


Vistelar Group –