At the Beyond Conflict 2014 conference, two awards were presented to recognize outstanding achievement in verbal conflict management.

The two awards honoring several stand out individuals included the Community Partnership Award and the Lifetime Achievement Award – both firsts handed out by Vistelar.


Community Partnership Award

The Community Partnership Award was presented to the Kalamazoo, Michigan Department of Public Safety for the way they wholeheartedly embrace and provide outstanding “customer” service to everyone in their community.

Listen below for a clip of the acceptance speech from Captain Jim Mallery on behalf of the department describing just one example of how they strive to serve their community.

Loading the player for bMZNbgvLZ6v...

Loading the player for bMZNbgvLZ6v…

width: “340”,
height: “211.25”,
autostart: false,
repeat: false,
skin: “”,
playlist: [{
sources: [
file: “”,
label: “html5”
file: “”,
label: “html5-alt”
file: “”,
label: “flash”
image: “”


Their use of tactically sound verbal conflict management skills keeps them safer, positively affects their community and provides a template of what police departments nationwide can do by striving to create a “wow” experience of their own.


Lifetime Achievement Award

Our second award – the Lifetime Achievement Award – was presented to “Coach” Bob Lindsey.

2013 Law Enforcement Magazine’s Trainer of the Year winner, Coach is a gifted trainer and speaker who embodies the spirit of Verbal Defense & Influence.

He is a frequent contributor to the Vistelar blog where he shares his pearls of wisdom through impassioned and often touching video messages. He also is a gifted speaker – having been this year’s featured lunchtime presenter he brought tears to the eyes of several people in the audience with his stories.


Join the community

If this sounds like something you want to be a part of, your next opportunity to join the Verbal Defense & Influence community will be on December 2-5, 2014 in Winter Garden, Florida.

There you will be introduced to Verbal Defense & Influence and become a certified instructor so you can bring it back to your organization and teach your staff how to de-escalate conflict, increase cooperation and like the Kalamazoo Department of Public Safety, provide outstanding customer service.

To register for the Winter Garden course, click here and fill out the form.

For a look at other upcoming courses, visit our training calendar at

Congratulations to the Kalamazoo Department of Public Safety and “Coach” Lindsey for your excellence in verbal conflict management. Share your thoughts below!



Vistelar Group –