Lately we’ve been talking about how professional communication can increase sales, attract and retain customers and provided some guidance on how to train employees to provide a better customer service experience.

Now we take a little deeper look into two of the professional communication tools that can make the biggest impact in boosting the experience your customers have when working with you – the Universal Greeting and the Five Maxims.

This quick walk through of these concepts will give you greater insight into what your employees can do to be better communicators and good stewards of your company’s image.

Tell us about a time that great communication helped you interact with a customer or another employee.


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