Tony Pinelle is a Vistelar Consultant and a retired Chief of Public Safety at the Colorado Mental Health Institute.

He explains what the Universal Greeting is and how it’s used in establishing credibility. Tony uses a few examples from his personal experiences where starting a conversation out on the right foot brought about a positive outcome – even in one case where the man he was speaking with was initially being difficult.

You will learn how to use the four part Universal Greeting to do the same.

A Universal Greeting is made up of four parts:

– appropriate greeting
– name and affiliation if necessary
– reason for the contact
– ask a relevant question

Next time you start a conversation, try the Universal Greeting using Tony’s examples as a reference point. Then see what a difference having some credibility at the outset of an interaction can have.

Share you success stories when you’ve used the Universal Greeting by commenting below!


Establishing Credibility Using The Universal Greeting

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