This is Gary Klugiewicz.

We recently conducted a Principles of Subject Control Instructor Class for Children’s Hospital of Wisconsin. Gary Drye assisted me teaching this class with Mike Delvaux. Gary Drye made his final comments to the class by quoting from memory a poem that beautifully illustrates the importance of your tone of voice.

The poem is powerful when read but Gary Drye’s soft spoken but powerful delivery of the poem left the instructors overwhelmed.

Never under-estimate the power of your tone of voice to uplift, calm, anger, or destroy. It is a crucial component of conflict management.

Thank you Gary Drye for sharing this with us.

Vistelar Group –